FAQs
What size are the plants?
1
Plant sizes vary depending on variety and availability The pot size and plant details are clearly stated on each individual product listing.
How are my plants delivered?
2
Plants are carefully packaged to protect them during transit and sent using a tracked delivery service. Delivery details are provided at checkout.
How do i look after my plants when it arrives?
3
Remove the packaging as soon as possible and heck moisture level. Water if necessary and place in a suitable position according to the plant’s individual growing requirements.
What is your return policy?
4
At Dukes Plants, I want you to be happy with your order. If there is a problem with your plants or you need to return an item, please contact me as soon as possible.
Damaged or Incorrect Plants
If your plants arrive damaged, in poor condition, or you have received the wrong plant, please contact me within 48 hours of delivery. Please include photographs of the plant and packaging so I can assess the issue.
Where appropriate, I will offer a replacement or refund.
Returns
If you change your mind about your purchase, please contact me within 14 days of receiving your order to request a return.
Plants must be returned in a suitable condition and securely packaged. Return postage costs are the responsibility of the customer for change-of-mind returns.
Please note that, because plants are living products, their condition can change if they are not cared for correctly after delivery. I cannot accept responsibility for plants that have been damaged or allowed to deteriorate due to incorrect care after delivery.
Refunds
Once a returned item has been received and inspected, I will confirm whether a refund is applicable.
Approved refunds will be made to the original payment method.
Contact
If you have any questions about an order or need to arrange a return, please contact me:
Email: dukesplants@gmail.com
Please include your order number and, where relevant, photographs of the plant and packaging.